Privacy Policy

Information You Provide Directly

When you contact us, request a free assessment, download a resource, or submit a form on our website, we may collect: your name, business name, job title, email address, phone number (including mobile number), mailing address, and any other information you voluntarily provide.

Information Collected Automatically

We automatically collect certain technical data when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This data is collected via cookies, web beacons, and similar tracking technologies.

Information from Third Parties

We may receive information about you from third-party sources such as business partners, data brokers, or publicly available sources in order to enhance our records and improve service delivery.

Marketing Emails

With your consent, we may send you marketing emails about our services, promotions, cybersecurity tips, industry news, and company updates. You may opt out of marketing emails at any time by clicking the 'Unsubscribe' link in any email we send, or by emailing privacy@theitsecurityguys.com.

Transactional & Service Emails

We will send you transactional emails necessary to fulfill our services — such as appointment confirmations, assessment reports, invoices, and security alerts. These communications are not subject to opt-out as they are essential to our service relationship.

CAN-SPAM Compliance

All marketing emails sent by The IT Security Guys comply with the CAN-SPAM Act. Each email includes a valid physical postal address, a clear and honest subject line, and an easy mechanism to opt out of future marketing messages. We honor opt-out requests within ten (10) business days.

Outbound Calls

We may call the phone number(s) you provide in order to discuss your IT needs, respond to inquiries, schedule assessments, deliver service updates, or conduct follow-up communications. By providing your phone number, you consent to receive such calls.

Autodialed or Prerecorded Calls

If we use autodialing equipment or prerecorded voice messages for marketing or informational purposes, we will obtain your prior express written consent as required by the Telephone Consumer Protection Act (TCPA) before placing such calls.

Do-Not-Call Requests

You may request to be placed on our internal do-not-call list at any time by calling (214) 919-5065, emailing privacy@theitsecurityguys.com, or stating your preference directly to our representatives. We honor all federal and state do-not-call regulations.

Program Description

The IT Security Guys operates SMS/text message programs to communicate with clients and prospects. Message types include: service alerts and outage notifications, appointment reminders and confirmations, security advisories, promotional offers, and company announcements.

Consent & Opt-In

By providing your mobile phone number and checking the consent checkbox on our contact forms, you expressly consent in writing to receive recurring automated marketing and informational text messages from The IT Security Guys at the number provided. Consent is not a condition of purchasing any goods or services. Message frequency varies based on your engagement with us.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. The IT Security Guys is not responsible for any fees charged by your mobile carrier for receiving text messages.

How to Opt Out (STOP)

You may opt out of text messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message. To re-subscribe, reply START. You may also opt out by calling (214) 919-5065 or emailing privacy@theitsecurityguys.com.

Help

For help with our SMS program, reply HELP to any of our messages or contact us at privacy@theitsecurityguys.com or (214) 919-5065.

Supported Carriers

Supported carriers include, but are not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, US Cellular, and other major US wireless carriers. Carrier support for messaging programs may vary.

TCPA Compliance

All SMS/text communications are governed by the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and applicable state laws. We require prior express written consent before sending marketing text messages to your mobile device.

Service Delivery

We use your information to provide, maintain, and improve our managed IT and cybersecurity services, fulfill requests, and process transactions.

Communications

We use your contact details to respond to inquiries, send service-related updates, deliver marketing communications you have consented to receive, and conduct customer satisfaction surveys.

Legal & Compliance

We may use your information to comply with applicable laws and regulations, enforce our agreements, prevent fraud, and protect the rights and safety of our clients, employees, and the public.

Analytics & Improvement

Aggregated and anonymized data may be used to analyze trends, measure website performance, and improve our marketing programs and service offerings.

We Do Not Sell Your Data

The IT Security Guys does not sell, rent, or trade your personal information to third parties for their marketing purposes.

Service Providers

We may share your information with trusted third-party vendors who assist us in operating our website and delivering services (e.g., CRM platforms, email service providers, SMS gateway providers, cloud storage). These vendors are bound by contractual obligations to protect your data and use it solely for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of any person.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring party, who will be bound by this Privacy Policy or a policy at least as protective.

Access & Correction

You may request access to the personal information we hold about you and request corrections if any information is inaccurate. Contact us at privacy@theitsecurityguys.com to submit such requests.

Deletion

You may request that we delete your personal data, subject to certain legal and contractual limitations. We will respond to deletion requests within 30 days.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

Data Portability

Where applicable, you may request a copy of your personal data in a structured, machine-readable format.

Technical & Organizational Measures

We implement industry-standard security measures — including encryption, access controls, firewalls, and regular security assessments — to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

No Absolute Guarantee

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you and applicable authorities of any breach as required by law.