Comprehensive IT & Cybersecurity Services — All Included
No bronze, silver, or gold packages. Every client receives the highest level of service across security, support, cloud, compliance, continuity, and strategy—without add-ons or surprise invoices.
Proactive threat detection, response, and remediation managed by our Texas-based analysts.
Why Texas businesses rely on it
Our Dallas-based SOC becomes your always-on security nerve center. We correlate telemetry from endpoints, servers, cloud workloads, firewalls, and identities to spot ransomware, business email compromise, and insider attacks before they disrupt operations. Every alert is investigated by a human analyst who already knows your environment and escalation path.
Because we operate on an all-inclusive model, there’s never a debate about whether you'd like us to respond. Containment, remediation, and communication are part of the service. We maintain runbooks tailored to each site, coordinate with your leadership, and keep executive stakeholders informed with plain-English updates.
Regulated industries rely on us to map SOC activities to HIPAA, FTC Safeguards, and CMMC evidence requirements. Monthly briefings include risk trends, roadmap recommendations, and board-ready metrics so you can demonstrate cyber maturity to auditors, insurers, and investors without spinning up another project.
What's included
- 24/7/365 monitoring, detection, and response
- Enterprise SIEM and XDR coverage with custom correlation rules
- Dedicated security analysts, threat hunters, and incident handlers
- Automated response playbooks with rapid containment actions
- Dark web monitoring and compromised credential takedowns
- Continuous vulnerability scanning and prioritized patch orchestration
- Incident response, forensics, and regulatory reporting
- Security policy reviews and control validation
- Executive-ready monthly risk briefings and heat maps
Industry applications
- Healthcare: Monitor EHR, imaging, and IoT medical devices for HIPAA-aligned threat detection with documented response evidence.
- Manufacturing & OT: Segment IT/OT environments, monitor PLC traffic, and stop ransomware that targets production floors or safety systems.
- Automotive & Financial: Satisfy FTC Safeguards logging and incident response mandates with auditable SOC processes and reports.
- Professional Services: Protect sensitive client data, ensure secure remote access, and provide breach notification support for legal and accounting firms.
Technology stack
- SentinelOne or CrowdStrike EDR with custom response playbooks
- Microsoft Defender for Endpoint and Identity integrations
- Exabeam and Sumo Logic SIEM deployments
- Arctic Wolf partnerships for extended threat intelligence
- Cortex XSOAR automation for repeatable response steps
Success metrics
- Average incident dwell time under 7 minutes across managed environments
- Over 500,000 malicious events blocked annually with documented root-cause analysis
- Zero clients paying ransomware after enrolling in the SOC program
- Regulatory evidence packages delivered within 24 hours of request
Client perspective
“The IT Security Guys stopped a ransomware attempt on our manufacturing line at 1:37 AM. They isolated the attack, restored clean backups, and documented everything for insurance before we even arrived at the plant.”
COO, San Antonio Manufacturing Firm · Co-Managed SOC Partner
Real-world impact
Manufacturing firm contains ransomware in under 9 minutes
A Houston manufacturer avoided a multimillion-dollar outage when our SOC stopped LockBit operators mid-attack, segmented OT networks, and restored operations before the morning shift.
Ready to see how this service maps to your environment?
Schedule a SOC readiness assessmentYour entire IT department with unlimited onsite and remote support included in one predictable partnership.
Why Texas businesses rely on it
We operate as your end-to-end IT department, handling tickets, projects, and strategy without nickel-and-diming for “out-of-scope” requests. Unlimited onsite dispatch, remote support, and device management are built into the flat monthly investment so your team never hesitates to call.
Lifecycle management keeps endpoints, servers, and cloud workloads patched, documented, and aligned with best practices. Executive dashboards surface asset inventory, warranty status, and roadmap milestones so budgeting conversations are based on accurate data—not surprises.
Because we lead with security, every support interaction reinforces least privilege, MFA, and phishing prevention. Helpdesk interactions double as training moments, while quarterly reviews highlight adoption trends, productivity gains, and user satisfaction metrics.
What's included
- Unlimited helpdesk support via phone, chat, email, and portal
- Unlimited onsite visits across Dallas, Austin, San Antonio, and Houston
- Server, network, and endpoint management with proactive maintenance
- Hardware diagnostics, warranty coordination, and vendor escalation
- Line-of-business application support and liaison services
- Printer, AV, conference room, and peripheral support
- Mobile device management (MDM) and BYOD governance
- Comprehensive IT documentation with diagrams and runbooks
- User onboarding/offboarding with zero surprise project fees
Industry applications
- Multi-site Retail & Dealerships: Centralize ticketing, standardize point-of-sale environments, and deliver same-day onsite support across Texas locations.
- Healthcare Clinics: Support EHR systems, enforce HIPAA-compliant workflows, and provide after-hours coverage for on-call physicians.
- Professional Services: Keep legal and accounting teams productive with secure remote access, document management, and 15-minute response times.
- Manufacturing: Manage shop-floor PCs, engineering workstations, and plant Wi-Fi while coordinating with OT partners for seamless uptime.
Technology stack
- NinjaOne and Datto RMM for patching and remote control
- Microsoft Intune for endpoint and mobile management
- Service desk automation via ConnectWise or Autotask
- Advanced monitoring with Auvik and PRTG
- IT Glue for documentation, diagrams, and credential workflows
Success metrics
- Average helpdesk response under 15 minutes across all channels
- First-contact resolution rate above 78% for end-user tickets
- User satisfaction scores consistently 4.8/5 or higher
- Onboarding new employees in under 4 hours with zero escalations
Client perspective
“We stopped counting tickets after the first month. Every request—onsite or remote—has been included, and our team finally trusts that calling support won’t generate a bill.”
Managing Partner, Dallas Law Firm · Managed IT Client
Real-world impact
Law firm scales from 18 to 45 staff without downtime
Standardized onboarding, device lifecycle plans, and onsite support eliminated growing pains for a Dallas legal practice expanding into Austin and Houston.
Ready to see how this service maps to your environment?
Book a managed IT discovery callModern, secure, and scalable cloud environments built and managed for your business.
Why Texas businesses rely on it
We map business processes to cloud architectures that balance performance, security, and cost. Whether you’re modernizing a legacy ERP or enabling a hybrid workforce, we design Microsoft 365, Azure, AWS, and SaaS ecosystems that support compliance requirements from day one.
Migrations are executed with detailed runbooks, rollback plans, and user communication templates so there’s no mystery about timelines or responsibilities. Post-cutover, we manage identity governance, conditional access, and least-privilege constructs to keep data safe without slowing teams down.
Because cloud spending can spiral quickly, our team monitors consumption, right-sizes workloads, and applies reserved instances or savings plans where it makes sense. Quarterly reviews surface adoption insights, licensing optimization opportunities, and innovation roadmaps tailored to Texas growth plans.
What's included
- Cloud strategy development, architecture design, and roadmap creation
- Microsoft 365 deployment, administration, and adoption programs
- Azure and AWS environment management with cost optimization
- Cloud security baselines aligned to CIS, NIST, and regulatory frameworks
- Email security, spam filtering, and advanced threat protection
- Identity and access management with conditional access policies
- Cloud backup, disaster recovery, and high-availability configurations
- Hybrid networking, VPN, zero-trust access, and SASE integrations
- Application lifecycle management and DevOps collaboration
Industry applications
- Energy & Field Services: Enable ruggedized mobile access for technicians, synchronize field data, and maintain offline resiliency during storm events.
- Healthcare: Deliver HIPAA-compliant cloud hosting for EHR, imaging, and telehealth workloads with end-to-end encryption.
- Manufacturing: Integrate MES systems with Azure IoT, maintain secure supplier portals, and segment OT-to-cloud data flows.
- Professional Services: Support multi-city collaboration with Teams, SharePoint, and secure client portals while automating retention policies.
Technology stack
- Microsoft 365, Azure, and Entra ID administration
- AWS EC2, RDS, S3, and Backup configurations
- Datto and Veeam for immutable backups and DRaaS
- Fortinet and Palo Alto Prisma SASE for secure connectivity
- Terraform and Azure DevOps for infrastructure automation
Success metrics
- Average 32% reduction in monthly cloud spend through optimization
- Zero unplanned downtime during cloud migrations over the past 24 months
- 100% MFA and conditional access adoption across managed tenants
- 99.97% uptime for mission-critical SaaS and IaaS workloads
Client perspective
“Our move to Azure happened over a single weekend with no lost data and no panicked Monday calls. The IT Security Guys handled the planning, communication, and post-migration tuning flawlessly.”
CFO, Austin Distribution Company · Cloud Modernization Client
Real-world impact
Distribution company modernizes ERP in Azure
An Austin-based distributor retired aging servers, moved ERP and analytics into Azure, and trimmed 28% from infrastructure costs while improving uptime.
Ready to see how this service maps to your environment?
Plan your cloud modernization workshopRegulatory alignment, documentation, and audit readiness delivered as part of your monthly service.
Why Texas businesses rely on it
We embed compliance into day-to-day operations so you’re never scrambling before an audit. Every control is mapped to owners, evidence, and testing cadence, with dashboards that reveal gaps before regulators do.
Our team runs risk assessments, tabletop exercises, and business impact analyses tailored to HIPAA, FTC Safeguards, CMMC, PCI DSS, FERPA, and SOC 2 requirements. Findings feed directly into remediation plans we manage alongside your stakeholders.
Documentation is produced as we operate—policies, procedures, logs, and user training records are organized in audit-ready folders. When auditors ask for proof, we deliver it within hours, complete with narratives that translate technical safeguards into business outcomes.
What's included
- Comprehensive gap assessments for HIPAA, FTC Safeguards, SOC 2, PCI, CMMC, and FERPA
- Risk registers, remediation plans, and prioritized roadmaps
- Security policy, procedure, and playbook development with version control
- Business impact analysis, threat modeling, and tabletop exercises
- Control testing, evidence gathering, and auditor-ready documentation
- Privacy and data governance advisory including retention schedules
- Regulation monitoring with quarterly compliance briefings
- Third-party risk management and vendor contract reviews
- Breach notification guidance and legal coordination when needed
Industry applications
- Automotive Dealerships: Achieve FTC Safeguards compliance with Qualified Individual support, MFA enforcement, and vendor oversight documentation.
- Healthcare: Maintain HIPAA audit readiness with annual risk analyses, access reviews, and breach response playbooks tested every quarter.
- Defense Contractors: Progress toward CMMC maturity with technical control implementation, SPRS scoring, and POA&M tracking.
- Education & Nonprofits: Protect student and donor data with FERPA- and GLBA-aligned safeguards supported by board-facing reporting.
Technology stack
- Secureframe and Drata integrations for continuous control monitoring
- KnowBe4 and Hoxhunt for security awareness evidence
- Microsoft Purview and Varonis for data governance
- ZenGRC and RiskOptics for risk register automation
- IT Glue for policy management and auditor collaboration
Success metrics
- 100% of managed clients passed recent audits without material findings
- Average remediation timelines reduced by 42% year-over-year
- Cyber insurance renewals secured with lower premiums for compliant clients
- All regulatory evidence requests fulfilled within 24 hours
Client perspective
“Our FTC Safeguards audit was the first time regulators complimented our documentation. The IT Security Guys mapped every control, trained our staff, and stood beside us through the review.”
General Manager, Houston Automotive Group · Compliance & Risk Client
Real-world impact
Dealership group avoids FTC penalties
A four-rooftop auto group in Houston achieved full Safeguards Rule compliance, maintained MFA and encryption across vendors, and passed an on-site review with zero corrective actions.
Ready to see how this service maps to your environment?
Request a compliance gap assessmentPlan, protect, and recover from any cyber, natural, or human outage with zero guesswork.
Why Texas businesses rely on it
We design continuity strategies that consider Texas weather, regional infrastructure, and cyber threats simultaneously. Immutable backups, redundant connectivity, and tested failover plans keep your operations running whether the disruption is ransomware, a transformer outage, or a hurricane.
Detailed runbooks spell out who does what, when, and how during an incident. We rehearse them through quarterly tabletop exercises so your leadership team, emergency contacts, and vendors know their roles before a crisis hits.
Recovery time (RTO) and recovery point (RPO) objectives are measured, not guessed. Dashboards track backup health, recovery test results, and communication drills so you can demonstrate resilience to regulators, insurers, and boards with confidence.
What's included
- Immutable onsite and cloud backups with continuous monitoring
- Continuous data protection for mission-critical systems
- Ransomware-proof recovery plans with isolated management accounts
- Disaster recovery orchestration for on-prem, cloud, and hybrid workloads
- Business continuity playbooks covering roles, communication, and escalation
- Quarterly recovery testing, tabletop exercises, and documented outcomes
- Backup analytics dashboards with automated alerting
- Failover infrastructure design (cloud, colocation, portable kits)
- Post-incident forensics, root cause analysis, and improvement plans
Industry applications
- Healthcare & Emergency Services: Ensure 24/7 access to patient records and imaging with redundant data centers and rapid EHR failover capabilities.
- Manufacturing: Protect production lines with isolated backups of OT systems and readiness plans that minimize downtime during cyber or power events.
- Financial Services: Meet FFIEC expectations with documented DR tests, communication scripts, and recovery evidence for audits.
- Education: Keep learning platforms online during outages with cloud-hosted failover and parent communication workflows.
Technology stack
- Datto SIRIS and Veeam immutable backup platforms
- Zerto and Azure Site Recovery for near-real-time replication
- Cradlepoint LTE/5G failover for critical connectivity
- SolarWinds and PRTG for infrastructure health visibility
- xMatters and PagerDuty for incident communication
Success metrics
- 99.97% uptime across managed clients with documented continuity plans
- Average recovery time under 60 minutes for prioritized workloads
- Quarterly tabletop participation exceeding 90% of designated stakeholders
- No data loss events across clients adopting immutable backup strategy
Client perspective
“When an ice storm knocked out power to our Dallas headquarters, the IT Security Guys had our core systems running from the Austin failover site before sunrise. Clients never noticed a disruption.”
President, Dallas Insurance Brokerage · Continuity & DR Client
Real-world impact
Insurance brokerage stays online during grid outage
A Dallas-based brokerage maintained full client service during a regional power event thanks to geo-redundant backups, LTE failover, and a practiced crisis communications plan.
Ready to see how this service maps to your environment?
Test your recovery plan with usCIO-level strategy, budgeting, and governance baked into your partnership without an executive retainer.
Why Texas businesses rely on it
Fractional CIO leadership aligns technology initiatives with growth goals, M&A activity, and operational efficiency benchmarks. We facilitate quarterly business reviews, budget planning sessions, and board presentations so technology is always tied to measurable outcomes.
Our team leads vendor negotiations, contract reviews, and project governance, ensuring every investment supports security and compliance requirements. You gain a single accountable partner overseeing third parties, internal stakeholders, and timelines.
We help Texas businesses evaluate emerging technologies—from AI copilots to automation platforms—with lab testing, pilots, and risk assessments. Strategic roadmaps include change management plans and adoption metrics so innovation strengthens, not disrupts, your culture.
What's included
- Annual and multi-year technology roadmaps aligned to business objectives
- Budget planning, forecasting, and ROI modeling with executive dashboards
- Quarterly business reviews with KPI scorecards and risk updates
- M&A, expansion, and relocation technology planning
- Vendor selection, contract negotiation, and lifecycle management
- Project leadership, PMO support, and success assurance
- Cybersecurity governance, board reporting, and policy development
- Digital transformation and modernization guidance
- Leadership workshops, tabletop exercises, and executive coaching
Industry applications
- Private Equity & Multi-Entity: Create standard playbooks for new acquisitions, integrate service desks, and harmonize security controls across portfolios.
- High-Growth Startups: Build scalable infrastructure, licensing strategies, and compliance roadmaps that keep pace with rapid hiring.
- Manufacturing & Logistics: Align OT modernization, ERP upgrades, and plant expansions with capital plans and risk mitigation.
- Healthcare: Coordinate clinic expansions, telehealth initiatives, and HIPAA-compliant technology adoption across providers.
Technology stack
- Smartsheet and Monday.com for PMO oversight
- Power BI and Tableau for KPI visualization
- Lucidchart and Miro for architecture roadmapping
- ServiceNow and Jira integrations for governance tracking
- AI labs featuring Microsoft Copilot, Sentinel AI, and automation platforms
Success metrics
- Technology initiatives deliver 18% average ROI within 12 months
- Project delivery success rate above 95% with defined acceptance criteria
- Client leadership teams report 90%+ confidence in IT roadmap visibility
- Cyber insurance renewals approved without exceptions due to governance improvements
Client perspective
“We finally have a technology roadmap that our board understands. The IT Security Guys translated technical debt into business risk and helped us fund the right projects at the right time.”
CEO, Austin-Based Healthcare Network · Strategic Advisory Client
Real-world impact
Healthcare network funds $2.4M modernization plan
A Central Texas healthcare group secured board approval for cybersecurity, telehealth, and analytics initiatives using the ROI models and executive presentations we built together.
Ready to see how this service maps to your environment?
Schedule a vCIO strategy session